Billie is clearly a thought leader - a true innovator when it comes to customer service innovation at the W Hotel in Hong Kong. He describes himself in this note as a welcome ambassador at the W Hotel in Hong Kong, whose mantra is ...
The Future of Employment Brands We're all suffering from status update anxiety now. In an age of transparency tyranny, War for Talent 2.0, and an osmosis between social and business spheres, organisations need to re-think the ...
Thought Leadership Triangle Many of us rest on our old IQ laurels. We were told we were smart at school, our marks reflected a certain ability to rote learn and memorise. We nailed the ability to learn and cram ideas into a production ...
The future is about context, not necessarily content Today I was the futurist keynote speaker at Gartner's Business Intelligence Summit in Sydney, and I spoke to the audience about IT's and data's role in the future. One of the key ...
On a recent trip to Barcelona where I was speaking at a marketing conference at the W Hotel on thought leadership marketing and social media, I was reminded of Shakira's epic song 'Whenever, Wherever', because of this sign at the ...
How are you connecting with clients? Now, even though we're now on-line, interconnected, hyperlinked and linkedin 24/7/365, a computer interface can never really replace a human face. So even in view of innovation, generation and ...
Misfits change things, and your staff no longer want to conform to your norm. In fact, they want to turn up to work as unique individuals. This year one of the major Swiss investment banks implemented an attire and etiquette code ...
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