At my recent ServiceNow keynote at Putting AI To Work Summit in Singapore, I posed a playful question to the audience: "Who's excited about co-creating the future?" Initially, I got two hands. Two! After some laughter and prompting, the number rose to ten. A good start—but not quite a standing ovation. Yet, by the end of the session, we had sparked a conversation around something truly groundbreaking: Agentic AI.
Here’s why you should care. According to recent research highlighted in METR, agentic AI—the kind that acts independently, anticipates needs, and proactively solves problems—is doubling its capabilities every three to seven months. That’s like taking Moore's Law (remember when computer processing power doubled every 18-24 months?) and hitting fast forward. We’re now moving at warp speed.
Let me put this into perspective. Airbnb recently deployed an AI solution to predict and prevent unauthorized parties, leading to a remarkable 55% reduction in host complaints. Think about it: AI doesn’t just react; it anticipates and proactively prevents issues before they even arise.
Imagine the implications of this kind of predictive intelligence in healthcare, financial services, or customer service. This isn’t just incremental improvement; it’s a seismic shift. Businesses leveraging these advancements today are dramatically redefining their competitive edge.
What does this mean for organizations that choose to stand still? In short, they’re already falling behind. The risk isn’t just missing out on incremental gains—it’s becoming obsolete as competitors rapidly embrace and integrate agentic AI into their core operations. In one quarter your competition will 2x you, in 2 quarters they will 4x, and in 3 quarters they will 8x you etc while you are sitting skeptical on the sidelines.
At ServiceNow, I shared stories of companies initially hesitant to embrace AI, only to realize that cautious delay quickly becomes costly regret.
Organizations that wait too long discover that catching up is harder, costlier, and riskier.
The good news? The journey doesn’t have to be intimidating. The key is strategic, thoughtful action. Scenario planning workshops, innovation sessions, and future-focused keynotes can help your team navigate uncertainty and confidently integrate AI into your strategy.
Standing still is the riskiest move you can make right now. Whether you’re leading a tech startup, a global retailer, or a financial institution, proactive adaptation is crucial.
Ready to decode tomorrow together? Let’s talk. From tailored keynotes to collaborative workshops, I’d love to partner with you in embracing the exciting, exponential future of agentic AI.